Shipment of an order completely depends on the place you live. However, we dispatch the order maximum by 48 hours and it reaches you within 3 to 7 working days.

Although, we always try our best to ship your order on the same day of placement but at times, it may happen that your order can take 48 hours to process. As soon as we dispatch your order from our warehouse, you get the confirmation on either on phone or an email along with tracking details.

Multiple orders are often split to ensure safe delivery. You will be receiving rest of your items very soon.

• You can call or Whatsapp on +918383843211
• You can send an email on pakkedheet.care@gmail.com

We are extremely sorry if you ever face such an inconvenience with us. Please get in touch with our customer care team at +918383843211 or pakkedheet.care@gmail.com along with the order ID and we will instantly get in touch with you to resolve the issue.

Sorry, we do not have any return policy on any customized item available on our website. However, if there is any issue with the product, get in touch with us at +918383843211 or pakkedheet.care@gmail.com and we will resolve the issue.

If it was the first attempt, the delivery boy will call you before making another attempt. Please be available the next time and if it was the second attempt, get in touch with our customer team and they will resolve the issue.

You can get the product shipped D-43 FIRST FLOOR ASHOK VIHAR PHASE-1 NORTH WEST DELHI DELHI 110052 .

Also if you sending the product on your own, ensure that the courier charges are less than Rs. 100/- as store credit of up to Rs. 100/- would be added to your account on our website.

He will pick your product from the address of delivery within 3 to 5 days of your raising the request.

If we have not shipped your order, you can get in touch with the customer care team and they will take care of it. However, if your order has been shipping, we will not be able to make any changes to it. However, the best we can do is to ask our delivery boy to bring it back and then you can place the order again.

Exceptions are always welcome. All you need to do is to tell us that you have forgotten to order a gift for your anniversary and we will make all the efforts to process your delivery faster.

Not yet! However, we will be expanding very soon.

Well, if we have not shipped your order, you can cancel it by getting in touch with the customer care at +918383843211 or pakkedheet.care@gmail.com. In case, the order has been shipped, we are sorry to inform that no cancellation will be accepted.

As soon as you place your order, we confirm your order either by sending an SMS or an email.

We always ensure that you never receive a damaged item. However, if you have received one due to unfortunate conditions, just get in touch with our customer care team at +918383843211 or pakkedheet.care@gmail.com and we will get it replaced without any additional cost.

We have no exchange policy unless your product is damaged or has quality issues. In such a case, you can get in touch with our customer care team at +918383843211 or pakkedheet.care@gmail.com

We offer you various payment methods. You can pay for your orders through Internet Banking, Cash on Delivery and other Wallets like Paytm. We also accept payment through MasterCard, Visa, American Express credit/debit and Maestro. If you are paying through an online method, we can give you full assurance of our trusted payment gateway.

We are sorry to inform that we do not receive payments through international cards.

First of all, do not panic and check your credit card or bank account to make sure that the amount has been debited. Secondly, if the amount has been debited, your bank will send it back to your respective bank or card with 10 working days.

No, there are no hidden charges when you purchase anything from us. All the other charges (if any) are displayed along with the price of the product when you place an order.